Main purpose of job:
To provide administrative support within the Aberdeen Citizens Advice Bureau
Volunteers do not need specific qualifications or experience to train for the administration role but they will need:
To be willing to work within the bureau for 3.5 hours a week and attend quarterly volunteer meetings.
Be willing to work as a team member.
Able to listen to and communicate with clients in a polite manner.
Confident using computers and willing to learn the Bureau systems.
Able to speak, read and write English.
Able to be open minded and non judgmental.
Able to maintain client confidentiality.
Able to work within an Equal Opportunities organization.
This list is not exhaustive and tasks will vary from department to department.
Follow procedures relating to office organisation.
Record client contact to cases where appropriate.
Assist with client queries at reception area.
Assist with answering the main office telephone and direct calls accordingly.
Input data and information into computer systems.
Assist in the management of paper records.
Volunteer: Administrative Assistant